1. When to open a dispute
Open a dispute if there is a fulfilment problem (item not available, not as described), damage beyond reasonable wear, or another serious booking issue that cannot be resolved directly.
2. Damage reports
Owners may file a damage report after a completed booking. Renters can view and acknowledge reports. Both parties should provide accurate descriptions and evidence when requested.
3. Fund holds
While a dispute is open, owner fund release may be paused until the matter is resolved or closed by platform support.
4. Platform role
Re Rent It may review messages, booking details, and payment records to help resolve disputes. We do not guarantee a particular outcome. Our decisions about platform actions (refunds, account restrictions) are without prejudice to legal rights users may have against each other.
5. Good faith
All users must cooperate honestly during dispute resolution. Abuse of the dispute process may result in account action.
Still need help?
Browse help articles or read our Disputes & Damage Policy.