Privacy Policy

1. Overview

This Privacy Policy explains how Re Rent It collects, uses, and protects personal information when you use our marketplace in Australia.

2. Information we collect

• Account data: name, email, phone number, password (stored securely hashed).
• Verification: email and mobile verification status.
• Listing and booking data: item descriptions, photos, dates, messages related to bookings.
• Payment data: payment method tokens and transaction records processed by Stripe. We do not store full card numbers.
• Technical data: session cookies, device/browser information, and logs used for security and reliability.

3. How we use information

We use personal information to operate the platform, process payments and payouts, verify users, prevent fraud, provide support, and improve our services. We may send transactional messages about bookings and account security.

4. Sharing

We share information with service providers such as Stripe for payments, and with other users as needed to complete bookings (for example, contact details for pickup coordination). We do not sell personal information.

5. Cookies and sessions

We use essential cookies and session indicators to keep you signed in and protect your account. You can control non-essential cookies through your browser settings where applicable.

6. Retention and deletion

We retain information while your account is active and as required for legal, tax, and dispute purposes. You may request account deletion from account settings; some records may be retained where required by law or for legitimate business purposes.

7. Security

We implement reasonable technical and organisational measures to protect personal information. No online service is completely secure; please use a strong password and protect your login details.

8. Contact

For privacy questions or requests, contact us through the support channels listed on the Help center.