This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the Rerentit admin or by email).

Our values guide us as we develop our products and services, always keeping your best interests in mind.

1.      Your Data Is Yours: We carefully analyze the types of information we need to provide our services, striving to collect only what’s truly necessary. When no longer needed, we delete or anonymise this data. Our developers collaborate closely with our privacy and security team, ensuring that privacy remains a top priority. Remember, your information belongs to you, and we use it solely for your benefit.

2.      Safeguarding Your Data: If a third party requests your personal information, we won’t share it without your permission or unless legally required. Rest assured, we’ll always keep you informed, unless prohibited by law.

Why we process your information.

We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your payments to use the Rerentit platform), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). European law calls these reasons “legitimate interests.” These “legitimate interests” include:

• preventing risk and fraud
• answering questions or providing other types of support
• helping merchants find and use apps through our app store
• providing and improving our products and services
• providing reporting and analytics
• testing out features or additional services
• assisting with marketing, advertising, or other communications

We only process personal information for these “legitimate interests” after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.

Your rights over your information

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Rerentit, you may have the right to request access to, correct, amend, delete, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.

If you hire, lend, rent something from the Rerentit platform and wish to exercise these rights over information about your rented item(s), you need to directly contact the lender you interacted with. We are only a processor on their behalf and cannot decide how to process their information. We will of course help our lendor(s) to fulfill these requests by giving them the tools to do so and by answering their questions.

If you are a lender, partner, user, Rerentit employee, or other individual that Rerentit has a direct relationship with, please submit your data subject request through our online portal. Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. To do so, we may use a third party to collect and verify identification documents.

If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.

Where we send your information

We are a Melbourne based Australian company, but we may work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your state, province, or country. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws.

How we protect your information

Our team works tirelessly to protect your information, and to ensure the security and integrity of our platform. We all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information.

How we use “cookies” and other tracking technologies

We use cookies and similar tracking technologies on our website and when providing our services.

How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact  service@rerentit.com